What You’ll Do
- Conduct direct, 1:1 grassroots outreach including door knocking, cold calling, tabling, and community event participation to encourage participation in NYSERDA or Hub programs
- Deliver presentations and facilitate workshops to increase energy literacy and program awareness
- Build and maintain relationships with community organizations, institutions, and government partners
- Execute local outreach campaigns (flyers, mailings, events, peer-to-peer engagement)
- Drive participation through referrals, social networks, and community-based marketing strategies
- Pre-screen and pre-qualify participants for program eligibility, including financing pathways.
- Support customers through the full lifecycle—from initial interest to project completion—and maintain consistent follow-up throughout the process.
- Recruit and enroll customers, with a focus on low- to moderate-income communities across Western New York.
- Maintain accurate customer records and track progress through program stages.
- Coordinate with contractors and internal teams to support project execution and ensure a high-quality customer experience.
- Collaborate with outreach partners to co-host events and expand program reach.
- Track progress toward outreach, enrollment, and project completion goals while maintaining compliance with NYSERDA and other funding requirements.
Who We’re Looking For
- High School Diploma, equivalency, or equivalent combination of education and experience.
- Two (2)+ years of experience in community outreach, sales, customer engagement, or a related field required; excellent customer service skills required.
- Prior service-related experience working with under-resourced and marginalized low-income communities helpful.
- Strong communication skills, including verbal, written, and presentation abilities.
- Demonstrated ability to engage diverse communities, build trust, and work comfortably in the field, including door knocking and cold outreach.
- Experience managing multiple tasks, follow-ups, and customer pipelines with strong time-management and organizational skills.
- Ability to work independently while contributing to a team environment.
- Proficiency with technology; experience with Salesforce CRM, Asana, Canva, and Microsoft Office Suite highly preferred.
- Previous direct experience in energy retrofit sales and marketing, installation work, or consulting with energy retrofit industry partners highly preferred.
- Building Performance Institute certification highly preferred.
- Valid driver’s license and access to reliable private transportation required; travel across the five-county Western New York region required.
- Willingness to work evening and weekend hours as necessary
Multilingual proficiency is a plus